Microsoft CE&S BI Request Intake
- Worked on a BI request intake experience for Microsoft Customer Experience & Success.
- Designed for an internal audience of more than 20,000 employees.
- Worked on clearer request flows, terminology, progress visibility, and status tracking.
- Led high-fidelity prototyping and design-system work.
- Contributed to user interviews and iterative usability testing.

WHAT IT TAUGHT ME
Working on this project showed me how even small changes in language, structure, and feedback can make a complex enterprise system easier to navigate.











